Jennifer Garrett
Work History Training Skills
TARGET PROJECT:
I am looking for a position that utilizes my knowledge of HTML and MS Office, while allowing me to further develop my programming skills. I have written several web pages in HTML and am learning Visual Basic. I love solving problems, am detail oriented and am a very quick learner.
SALARY:
$43K
HOURS:
No Preference

TARGET COMPANY:
I am looking for a company that encourages learning and stimulates career growth. I enjoy working on my own but also perform well in a team environment.

TARGET LOCATIONS:
Dallas, Richardson, Plano

ADDRESS:
2014 Auburn Drive
Richardson, TX 75081
CONTACT INFO:
Daytime: 972-644-6402
Evening: 972-644-6402
Mobile: 972-977-2927
[email protected]

WORK HISTORY:
05/04/1998 to 12/31/1999
Bank of America (contract)
Downtown Dallas
Software Tester:

Write and execute test scripts for commercial and proprietary software products in an NT 4.0 / Win 95 client/server environment. Primary methodologies were GUI and black box testing techniques. Research vendor and product information via the Internet. Write and proofread technical documentation, test scripts and scenarios according to company standards for compliance. Utilizing MS Word and Excel, compiled product and testing information into form suitable for audit. Also worked closely with Change Control to design a database in MS Access to log production changes to the servers. During this process I became familiar with form creation and Visual Basic syntax. Helped design an intranet site by coding HTML in Notepad and HomeSite while manipulating graphics in Photoshop, to share our reports and spreadsheets with other areas of the bank.

09/09/1997 to 05/04/1998
CompuCom (contract)
Dallas
Product Support Specialist:
Provide second level support for first level representatives, onsite technicians and end users. Calls consisted of all aspects of MS Word, Excel, PowerPoint, Outlook and operating system usage and configuration for a variety of PCs and laptops. Developed reference manual for dial up connection to a client's specialized site which included step by step instruction and troubleshooting scenarios. Also designed several short training pamphlets on complex Word issues such as templates, macros and mail merges.

06/01/1997 to 09/09/1997
Irving
Field Support Technician:
Coordinated inbound calls for proprietary software and standard windows programs. Responsible for call tracking and logging as well as hardware / software configuration and troubleshooting.
03/04/1996 to 06/01/1997
Carrollton
Software Support Technician:
Diagnosed and configured proprietary and 3rd party hardware, in addition to providing software troubleshooting for all facets of Win95 and many of its applications on home based PCs and laptops. Also participated in the Mentor in Training program where I gave support and advice to other support representatives within the group. Organized several small training sessions covering a variety of topics from hardware installation, basic troubleshooting techniques and proprietary software application usage and troubleshooting. Developed training materials consisting of helpful terms, screen shots, common issues and diagrams for users and technicians.
01/13/1995 to 03/01/1996
Carrollton
Inside Sales Manager / Technician:
Inside Sales Manager : supervised mail-order and retail sales and invoicing of OEM surplus. Designed weekly advertisements with a multitude of desktop publishing software from Framemaker to Word. Responsible for proofreading the company's business plan and technical brochures.
Technician : Responsible for the sorting and testing of modems, video cards, motherboards, CD-ROMs, hard drives, floppy drives, monitors, CPUs, RAM and other PC equipment.


EDUCATION / CERTIFICATIONS:
09/19/1999
Basics of Programming Class

Lecture course covering concepts central to structured programming including program design, pseudocode and developing algorithms as well as terminology, data types and modularization.

06/23/1999
TekMetrics, Inc.
www.tekmetrics.com
transcript# 15887
HTML Programmer Certification
01/27/1998
Richland College
Dallas, Texas US
A+ Certification
-Service Technician Certification

12/17/1997
3STAR Sales Certification Courses:
High Speed Technologies
Workgroup Solutions
Building Backbone Solutions
WAN Technolgies
WAN Backbone Solutions
Remote Networking Solutions
and LAN Basics

10/1/1996
Art Institute of Dallas
Dallas, Texas US
Music and Video Business
09/1992
Mountain View College
Dallas, TX US
Core Transfer Courses
- for Vocal Performance Degree


SKILLS:
Skill Name
Skill Level
Years of Experience
Date Last Used
Visual Basic 5.0 / 6.0
Beginner
< 1
Currently used

HTML / Web Development
Expert
2
Currently used

Windows 95
Expert
4
Currently used

Windows 98
Intermediate
< 1
Currently used

Windows NT WS 4.0
Intermediate
2
Currently used

Windows 3.xx / DOS
Expert
4
< 1 year ago

MS Office (Word, Excel, PowerPoint)
Expert
4
Currently used

MS Works
Expert
1
1 to 2 years ago

Novell WordPerfect
Intermediate
1
< 1 year ago

MS Access
Intermediate
2
Currently used

Java Script
Beginner
< 1
Currently used

Writing and executing Y2K test scripts.
Intermediate
2
Currently used

Technical hardware and software PC troubleshooting
Expert
3
Currently used

Preparation, authoring & proofing technical docs
Expert
2
Currently used


Examples of Web Design:
Personal: Wedding Site My Favorite Authors
Professional: Flower Shop


Work History Training Skills


Last Updated:
01/17/2000